Exchange Policy

At Fotohi Carpet Gallery, we take pride in the quality of our carpets and handicrafts. We do not offer returns, but we understand that sometimes an exchange may be necessary.

Exchanges (Case-by-Case Basis)

• Exchange requests are handled on a case-by-case basis.

• If you wish to request an exchange, please contact us within 7 days of receiving your item.

• Reach us via email at sales@fotohicarpet.com or WhatsApp at 96792834 to discuss your concern.

Eligibility for Exchange

• Items must be unused, in their original condition, and with packaging intact.

• Personalised or custom-made items are not eligible for exchange.

• Exchange shipping costs (if applicable) will be the customer’s responsibility.

Damaged or Incorrect Items

• If your item arrives damaged or incorrect, please contact us immediately with photos, and we will work to resolve the issue promptly.

We appreciate your understanding and thank you for choosing Fotohi Carpet Gallery!